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J

Contributor Level

Total Points
160

2 Reviews by J

  • RevZilla

12/4/23
Verified site experience
Reason I chose this business:

Cheaper than competitor

  • RockAuto

1/18/21

Its not just bad customer service there is no customer service at all. I ordered a 600 dollar turbocharger and one of the hoses was torn when I received it. I tried contacting rockauto and they said they don't do customer service over the phone. I have never heard of a company that doesn't do customer service over the phone. How can you get an issue resolved if you can't contact them? Am I supposed to just return the part? Its incredibly heavy and shipping would be about 70 bucks. So I contacted the manufacturer and I'm waiting for them to call me back. Maybe they'll be able to help me. I just can not believe that rockauto doesn't have a customer service number. I will never do business with these people again.

Service
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Quality

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Very straight forward

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