Its not just bad customer service there is no customer service at all. I ordered a 600 dollar turbocharger and one of the hoses was torn when I received it. I tried contacting rockauto and they said they don't do customer service over the phone. I have never heard of a company that doesn't do customer service over the phone. How can you get an issue resolved if you can't contact them? Am I supposed to just return the part? Its incredibly heavy and shipping would be about 70 bucks. So I contacted the manufacturer and I'm waiting for them to call me back. Maybe they'll be able to help me. I just can not believe that rockauto doesn't have a customer service number. I will never do business with these people again.