I ordered several items and one of the necklaces came broken. The string of beads on the one side was completely unraveled, and all of the beads were in a pile in the bottom of the bag. Completely unacceptable. Given how the items were securely packages, I don't think it fell apart during the shipping. I think this was a very cheaply made necklace that unraveled on it's own. The day I received the package, I reached out to the company asking for a refund or a new necklace. It has been almost a month and I have heard nothing. Awful customer service, and crappy jewelry. DONT BUY!