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Jordan C.

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Experience: Business

Member since January 2020

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1 Review by Jordan

I wanted to trial getresponse. Their plans say "try free for 30 days" in tiny writing below the "choose plan" button, which I believed to mean I could trial their plan for 30 days!

I chose the mid tier plan and it charged me immediately. When I contacted them immediately about this (without even using their service) they said they wouldn't refund the money or allow me to trial their site because it was my mistake for clicking the wrong button (the text below the button is also a button- not very clear). They argued that there was a "clear distinction" in the trial (there wasn't)

They've now lost a customer, because they essentially tricked and misled me into a subscription.

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