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1 Review by Joop

Turkcell

Turkcell

3/5/19

Hello

I dit that, they spoke with Turckcell.
The only answer from Turckcell was, we can only do what the computer says.

You can understand that this is not a right answer.

There is an English comic TV program with the name , "The computer says, "No".

The people in the shop in Finike , Sahil Yolu, refuse to take any more actions.
I take 15 GB in a other Turckcell shop, but that is not the solution.

This is the second time I buy 15 GB and turn around in circles for 3 weeks.
Nobody by Turkcell not in the shop, by phone or email can answer my simple question.

Why cant I get 50 GB data any more ?

Next year it will be Vodafone and of course a review in Holland of the Turkcell service.
And for the record I have a Camper-Van Rental Firm.
You can imagine what my advice will be, witch Telephone Provider, when they travel to Turkey.

Best regards,
Joop Triëst
www.1Camper4u.nl


From: *****@turkcell.com.tr
Sent: Tuesday, March 5, 2019 2:44 PM
To: *****@JOOPT.NL
Subject: TURKCELL


Dear Customer,

Offer subscription system in Turkcell stores is different than our package installation interface. In your case, we recommend you to pay a visit one of our stores and call our customer service from there. Our number can be called as 532 from a Turkcell line or
*******0000 from any Turkish service provider.

Best Regards,

TURKCELL

Talep No:'86726503'


Van: Joop Triëst
Verzonden: dinsdag 5 maart 2019 13:00
Aan: *****@turkcell.com.tr
Onderwerp: RE: TURKCELL

Hello

I have a Lifecell Tablet Vinn simcard.
No. *******278
I want to buy for the 4 time 50 GB (before not a problem),.
Every Turkcsell shop tels mee only 8 or 15 GB.
Wy cant I buy 50 GB?
The shops answer is : Wen it is not on the computer we cant sell it.

Best Regards,
Joop Triëst

Verzonden vanuit Mail voor Windows 10

Van: *****@turkcell.com.tr
Verzonden: maandag 4 maart 2019 18:12
Aan: *****@JOOPT.NL
Onderwerp: TURKCELL

ear Customer,

Your demand could not be understood. You can consult us about your line by calling our customer care at 532 (*******0000 from other operators or +9*******0000 from abroad) and dial 77 for English support.

Best Regards,

TURKCELL

Talep No:'86726503'

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