I seem to have spent what feels like half my life hanging on the phone and dealing with incompetent customer service representatives at Opodo. They contacted me in December to let me know that one of the flights I booked through them had been cancelled by the airline. Despite being on hold for about an hour since then on various calls to them, each time promised that they would sort the situation out and that someone would call me NOTHING has happened. This company is not fit for purpose. I will never use them again - they have redefined incompetence for me... just read all the other negative reviews on here and AVOID booking with them.