My dear girlfriend was struggling getting back into school as a teacher while dealing with the gloomy, cool weather (she's a summer girl), so I thought I'd scrape up the few bucks I had to send a beautiful bouquet to her school. The first photo is what I ordered, the pile of crap in the second is what was delivered. Basically, it turned a sweet and loving gesture into utter embarrassment for her. The rep from Eflowers, who sounded like a 19 year old boy, had no empathy (of course) and attempted to set up a time for the company to pick up the flowers from her work so they could refund my money, which would of course meant further embarrassment. You would think the pictures I sent would be good enough. This happened over a year ago and every time I've thought about leaving a review, I was too busy. But this should tell you how much I despise this company that I'm still upset enough to complain over a year later!