Jon R.’s Reviews of LightInTheBox & more

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Wholesale Clothing

4/19/17

After ordering a mini drone with combined handling and shipping/delivery of 13 days (which is the service I paid for) on the 7th of March I have still not received my order and the company refuse to refund me until after 60 days as THEY shipped it with the wrong postage! Somehow this according to them is my fault! After several emails from them giving me a tracking number that doesn't work and they in an earlier email admitted the number didn't work, I still have to keep trying! Thankfully i used paypal so I have opened a dispute with them for a refund. PLEASE PLEASE try not to use this half arsed company of idiots and fib tellers and if you do PLEASE PLEASE use PayPal!

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LightInTheBox F. – LightInTheBox Rep Over a year old

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=15222453

Sincerely,
LightInTheBox Customer Service