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Jon R.

Contributor Level

Total Points
81

1 Review by Jon

  • Redbubble

2/2/17

I place an order at redouble.com. I noticed that there was an issue with the tracking info and the order had not been sent. I contacted the company to inform them of the issue. The assured me the package was sent ant that I would receive my order. I then contacted the carrier service, who told me that they received an invoice but no package. I brought this to the attention of the people at Redbubble. The assured me this was a mistake and that I would receive my package and to not contact them until 2 weeks after the shipment date. Well 2 weeks later, they said the shipment had to be lost the mail... At no point in time when I brought my concerns to there attention did they do anything to look into or correct the issue. I have a full email chain as proof. They are the worst! I will never give them any of my business again and I encourage others to do the same.

After some back and forth I did get a refund and I thanked them for wasting my time

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Red B. – Redbubble Rep

Hi Jon,

Thank you for taking the time to share your feedback.

We're very sorry to hear that you had a less than stellar experience with us. Your feedback is extremely important to us and we'll be sure to pass your message along to the right teams.

It looks like a refund was issued to make things right here. Our sincerest apologies again for the inconvenience. Please let us know if you have any other questions.

Warmest wishes,
Redbubble

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