Jonny R.

I tried buying a Guild Wars 2 cdkey off them, because the ncsoft website were 'sold out' and it was late at night - so the stores were closed.
Big mistake.
After taking my money, they proceeded to tell me that they were sold out, and out need 12 hours to get it back in stock.
24 Hours later - I returned to live chat.
They then said that I never replied to my authorisation e-mail that they send, to verify the paypal address.
Apparently we are meant to reply back with the words 'Yes' in the mail.
They did send me this mail, about 3 minutes before the Live Chat conversation bought it up.
I responded to it, and then they e-mailed me back saying
'Not this e-mail, you got an e-mail 2 days ago, reply to that'
I checked my email - no message was received from them.
Not even in the spam or junk.

I argued with them for about 30 minutes, insisting that it was not sent.
In the end, they allowed me to respond to the one they had just sent moments before hand.

They then said that they need another 8 hours to get them back in stock.
I waited until 21:00 the next day,
Messaged them on live chat they said
"Can you come back in 4 hours, only our manager can give them out, and he is away."

I said - I cannot come back in 4 hours, because it would then be 1am.

In the end I agreed to come back the next day.
I came back the next day, and after the following Live Chat conversation...
They said they would send to me via e-mail.
Which I am still waiting on.

Sara J 09-05 10:53:35

Hello! How may I help you today?
You 09-05 10:53:42

Order: xxxxxxxxxx I would like to get my serial code now
Sara J 09-05 10:54:03

Okay
Sara J 09-05 10:54:06

1 sec
[System message] 09-05 10:59:09

Did not receive your message for a long time, are you beside your computer?

You 09-05 10:59:26

I am here
You 09-05 10:59:48

Are you there?
[System message] 09-05 11:00:40

Thank you for your patient waiting! I am typing, answering your quesiton now, please do not leave.

Sara J 09-05 11:01:08

Yes
You 09-05 11:01:47

Do you have my cdkey for order: xxxxxxxxxx
[System message] 09-05 11:02:37

Thank you for your patient waiting! I am typing, answering your quesiton now, please do not leave.

[System message] 09-05 11:06:10

Did not receive your message for a long time, are you beside your computer?

You 09-05 11:06:35

Hello?
Sara J 09-05 11:06:50

Yes
Sara J 09-05 11:06:50

Yes
Sara J 09-05 11:06:53

1 sec
You 09-05 11:11:49

Ok, its been nearly 20 minutes - where is my cdkey?
[System message] 09-05 11:11:55

Did not receive your message for a long time, are you beside your computer?

[System message] 09-05 11:12:46

Thank you for your patient waiting! I am typing, answering your quesiton now, please do not leave.

Sara J 09-05 11:14:12

Yes, sorry for the trouble
Sara J 09-05 11:15:30

Your email is safe, right?
You 09-05 11:15:34

Yes
Sara J 09-05 11:16:19

We will sent to your email later okay?
You 09-05 11:16:28

Later? Why not now?

Sara J 09-05 11:16:38
We will sent to you email