Member since February 2016
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After my flight arrived 30 minutes late to Puerto Vallarta airport in the middle of the night, i find the car rental place that was supposed to have my car is closed so now I have to take a taxi to the hotel.
The next morning I call the phone number on the rentalcars booking printout to make sure I can pickup the car, I get a new confirmation number to take to the car place so I take a taxi back to find that my booking have been cancelled and the new confirmation number does not work.
I am staying in PV for three weeks and need a car for my plans otherwise my vacation is completely spoiled. The only option for me is to rent "another" car for more than twice the price than the car I booked with rentalcars.com. I contact rentalcars for a refund and the extra cost of the car I had to rent. They contact me 5 weeks later and proudly announce that they will now refund my initial cost but that they can not do anything about the extra cost incurred.
They made me chase my car for one day, incurring massive inconvenience, extra costs for taxi, and an additional 500 USD that I had to pay for the other car and made no effort whatsoever to make good on their commitment.
Please use another service if you want to make sure this does not happen to you.
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