I felt like I should do a good review here as I saw all the bad ones and was all worried about my order. I had made the order, then looked at reviews afterwards and was like, oh man, what have I done? But honestly, I had a very good experience. I ordered two awesome bracelets from Nordstrom in the US,. Shipped to Canada. $350. No hidden costs, no delays. Came as expected. Great product, no hastles. I wouldn't be too worried about dealing with these guys. It's important to remember they ship thousands and thousands of items with no issues, statistically there are always going to be issues at the border which delay shipments once in a while and there are statistically always going to be people who are dissatisfied with things no matter what.