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They have a pretty clever scheme here where they will say your dumpster weighs more than it does so they can hit you with overage fees. Additionally, they sometimes say there are unacceptable items in the dumpster so they can charge additional per item fees.
I have rented two dumpsters from them in the past. One last year and one a couple weeks back. Both of them were 20 cubic yard dumpsters with a 2 ton limit. Both dumpsters I loaded myself so I knew exactly what was going in them. My first dumpster I filled to the brim with construction demo contents (2x4s, sheetrock, old plumbing, plywood etc.). That time the weight was under 2 tons.
My latest rental was the same type of material, however this time there was a empty space in the front of the dumpster (estimating about 2-3 cubic yards unused). Some how this dumpster weighed 6 tons... 12,000 lbs exactly according to the landfill slip. This was a blatant and obvious fabrication of the numbers.
Furthermore, they said I had dumped 3 large car tires which I most definitely DID NOT. Before the dumpster was picked up I got inside the dumpster to shift some items around and can confirm no one else dumped tires in my bin. Customer support then fed me the BS that the tires were removed before they got to the landfill, meaning the tires would have had to be visible on top.
On top of all this, they were 4 days late to picking up the dumpster per prior scheduling which made me eligible to get fined by the city.
This company has the luxury of documenting whatever BS numbers they want and you have no way to prove otherwise. They can even say items were in there that weren't actually in there and then use the excuse that someone else probably dumped them in the dumpster and those things happen. The outcome is, they are trying to charge me an additional $700 on a $500 rental. The company is SUPER SHADY. Avoid them.
Tip for consumers:
Don't use this company.
Products used:
My second 20 cubic yard dumpster rental from them
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Empty.
Worse place to rent a container charged me 1400 more they charged me for water they never answer...
This company is very bad to work with. They sent me a bill 75 days after pick and after I had...
When I was trying to decide how to respond to this review I thought back to when we started in this business. I was shocked at how often companies in our industry receive almost this exact same review. I thought there is no way all these companies provide such poor service. I quickly realized 2 things, customers do list and they do not read the terms of service for the containers they rent. We provide a open top container and we dispose of the contents of the container. All roll off companies provide the same service, we provide our containers and price them such that an amount of weight is included in this price. We are a customer of the landfill, if the container comes back over the allotted weight then we have to charge the customer for this excess otherwise we would not be in business for very long. Same goes for prohibited items. If a customer puts something in our containers that the landfill will not except then we get charged for that item. This charge is passed along to the customer. All of this is fully disclosed in our service agreement that every customer signs. It is also fully discussed in the initial sales call. We provide the container we have no control over or liability for what gets thrown in the container while on the customers location. Many times we will go out of our way to help the customer dispose of specialty items or materials we just require an open line of communication. What happens more times than not is we get accused their mess. If customers would take the time to READ their agreement and LISTEN to our representatives most of these issues could be avoided. Unfortunately what I have found is customers take no responsibility for their waste.
To your issue specifically. Your container was overweight by 4 tons and there were 3 tires that were flagged by the landfill. We did not fill your container with excess weight and we most certainly did not throw 3 tires in it…we provided you with the actual landfill weight ticket as well as a picture of the tires that were removed by the landfill personal. Maybe next time you rent a container for a different company you should ask to follow the driver from your property to the landfill to confirm proper disposal. Or you could just take responsibility for what you throw in the container and stop blaming other parties.