Badoo seemed to become popular as Plenty Of Fish became less popular around 6 years ago, and I feel they took an increased share of the free dating app market. At that time I joined up and it really was a great little app, they even used my account to promote themselves via twitter. I met someone nice off Badoo and for 2 years didn't use the app. When I returned to use the service a few years ago it became clear that using the Free account is now next to useless! A few months ago I decided to take them up on the premium account offer. This makes the app as effective as the old free accounts. Regrettably Badoo took £10 for a premium 30 day subscription just before Christmas and then banned my account day after Christmas (just over 4 days later). I have had some really pleasant dates from the App and I never threaten people so I am at a loss to know why I am banned? It seems to me that you've only got to have 1 woman who feels bitter at being rejected to report a man and have them banned? I even have to pass criminal record checks for my Job so hardly the sort of Man who needs to be banned from a dating app. To compound issues the customer support appears like a "cut and paste" Robot, and Badoo don't seem in the slightest bit interested in good Customer Service but rather raking in the money! I have requested a refund for services not received but Badoo have 1) refused point blank to restore my membership or 2) refund the money paid. This is illegal in the UK! I have complained to my mobile service provider and will escalate to the UK Telecoms regulator OFCOM. I think its absolutely diabolical this company is allowed to operate at all in the UK. I believe until they can get a handle on their banning criteria and stop charging people for services not received Google Play and Apple Store need to suspend the App from the App store. I will be contacting both Google Play and Apple Store to report on my experience. Anyone reading this - I would avoid Badoo and use a reputable dating company such as tinder or match.
Hello there Jon,
Firstly, we're really pleased you were able to find someone on Badoo back in the day- that's what we're all about! Our app is constantly evolving and changing, and while all users are still welcome to use Badoo for free, we also now offer some paid upgrades too for those users who want to stand out from the crowd! We're sorry to hear that you were blocked on the platform- unfortunately, we cannot refund your purchases purely based on this. We only block users that violate our community guidelines, which you can refer to at badoo.com/guidelines for more information.
Thank you for your review and I apologise for any disappointment.
- BadooHelp