Jon H.

Alight is the service provider for DXC Technologies.

To say that the Customer Care employees are absolutely incompetent, is a magnanimous compliment.
The self-service website is a piece of garbage, useless, confusing, inoperable, and the poor CSRs always admits that the website is useless.
The IVR and the phone service is equally poor, the phone calls drops, the CSR's can keep a record of previous calls, thus, every call attempt, you need to explain the situation from the beginning.

As an executive, I can't find a single reason to hire this company to manage the benefits of its employees, is an absolute disgrace.

Please stay far and away from doing business with this company.