Jon F.

The Surface Laptop Studio delivers BROKEN. Out of the box, the operating system causes blue screens of death and total loss of data every ~2 minutes. When I tried to exchange the broken product for a fixed one, I was told to simply place a new order and receive a refund on the first order to get the replacement product in 2-3 days. I did this, and was then told (AFTER I paid ANOTHER $3000+) that my replacement wouldn't deliver for another four weeks--even though the broken one delivered in 2 days, and I was expressly told that the replacement would deliver in 2-3 days.

When I called customer service, they told me that their warehouse is only full of broken, already-returned devices, and that they don't have any functioning devices to ship. Note that this product was only released less than 2 weeks ago, so I assume my experience is not unique. When I said that answer was unsatisfactory given what I had been told by the previous customer service representative, I was told that the person I was speaking with *didn't have a supervisor* and that *no one else* worked in the customer service department of the entire Microsoft Corporation.

I've canceled both orders now to have my entire ~$7000 refunded. I will update this review if I'm given any more trouble on getting my money back. I won't be purchasing a Microsoft product ever again. While I've been a lifelong customer so far, resisting the allure of the (much cheaper) Apple products, I will now be making a total switch. I'm not giving up $3000 on products that come off the assembly line broken and "2-3 day" delivery periods that somehow translate to 4 weeks in reality. If you read this review, I implore you not to purchase the Surface Laptop Studio or any Microsoft product unless you want to endure a similarly miserable experience and 2 weeks of no laptop computer.