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Went all the way from China to Florida in a plastic bag. Packing was awful. Shoes were crushed. Delivery took so many days I kinda forgot I ordered them... Fit is OK but will not order from again
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Dear Jon D.,
Thanks for your order and we are sorry for the inconvenience.
For shoes, we are sorry that they arrived crushed.
It is mentioned in the description of the product page that "Package included: 1*pair of shoes(without box) "
Before we forward the parcel to the logistics company, we have checked every item carefully. However, it may happens that they arrived in poor condition, due to the handling during shipping. We will also improve the packing before shipping.
The delivery time depends on the countries and the shipping methods.
Here is the link about the shipping methods and estimated delivery time.
https://www.newchic.com/shipping-methods-hc160.html Please click the link and you will get more details.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team