Jon C.

Pros: great prices, lots of shipping options, large selection of pre-owned items

Cons: horrible customer service

My experience with AmiAmi has been mostly positive until recently. I didn't have any big problems in the past 5 years until one of my recent order came with a lot of damage. 2 of the 3 boxes were crushed. I contacted their customer service and they suggested I file for insurance. This is the first time I actually filed for insurance for anything. What they didn't tell me was that when you file for insurance, the post office confiscate the whole package (and destroys it). In return, they pay you whatever they want.

So I spent 13,000 JPY for 3 figures. Only 2 were damaged. I surrender my whole package without knowing all the details. I am getting 6,000 JPY from insurance (because that was the max payout for that type of shipping).
Current status: no figures, -7,000 JPY

AmiAmi's customer service doesn't care. It was something that could have been handled with just them, but they gave me bad advice. My post office was not sure about the whole procedure either, but it's too late now. AmiAmi is telling me that it was my responsibility and they are not liable. Even after being a good customer for the past 5 years and spending over 500,000 JPY, I am just another replaceable customer.