These guys are professionals all the way. I don't understand the bad reviews to be honest.
The process is a bit long (total 3 weeks to receive my watch & box), but the customer service team was amazing along the way.
The payment confirmation system actually puts you at ease as they don't take your money immediately, and this maybe what slowed things down a bit. (Please don't change it though)
Once watch is ready they take a pic with the watch and waybill so you can be put at ease it's actually coming.
Ems is fine if you live in Asia, and the free shipping is also a nice little bonus.
Watch is great, service is incredible, site is easy to use with a ton of choices.
5 stars for these guys and I'll be buying another one soon.