jon b.

This item arrived in a damaged package on June 1,2015 at 3:25 in Marietta Ohio. The truck driver showed us the damage before taking the item off the truck. The box was torn through and the actual scooter was dented, chipped and scratched. I was advised by the the truck driver that I did not have to accept the item in the damaged condition. The damage was witness by a third person, Tim Holbert who was there to help me put the scooter together. Due to the obvious damage to the scooter we refused to accept the item. The cardboard box the item was shipped in was rather flimsy - unlike a cardboard package used for appliances. Anyway, I immediately called the customer service number *******686 at 3:32 pm and left a long detailed message. After receiving no return phone call I called again at 3:45. I believe I spoke to a man named Dan. Sadly he was very unsympathetic to the situation. He told me he was going to email me a form to fill out - which to this time ( 5:41 est) I still have yet to receive. I further explained to Dan that I received a call on May 27th from a *******039 number stating the item was going to be delivered that afternoon. Later when I called that number back, after never receiving a deliver confirmation time, the trucking company said they could not deliver the scooter that they were transferring it to another company. They only provided their phone number. The phone number for that company was *******515. The new trucking company told me on May 27th and May 28th they didn't have my package. I of course had to make those phone calls. On May 29th when I called them they stated they had the package but could not deliver it until June 1st. It is interesting to note on the packing slip somebody dated it that I received the item on 5/27/2015. So in summary, I paid for product, I received to what amounted to three days of run around to its location and then when it did arrive, it arrived damaged in a damaged package. Since then I have received very little support to what I am suppose to do or expect next. This was to be my wife's birthday present for this weekend. I understand mistake, but this has been a complete lack of interest or commitment to fix this problem.

UPDATE: Amazing that after one year this company still has not improved. Monthly I get an email from a customer who has read my review as they are now getting ripped off by them. I did get my refund but it was weeks after it was documented that the received the damaged product. I called all the numbers here listed - numerous times. Please please- buy elsewhere.