Jon B.

I ordered a large quantity of expensive water pumps from Freshwater Systems and they arrived substantially damaged. Sometimes that happens so I understand.

Sent them an E-mail immediately explaining that they were damaged and to please ship me another batch of pumps as these had fallen over in the freight truck and lots of them had even broken out of the cardboard.

No response to the E-mail but five days later the same group of pumps (we had pictures) arrived with all of the same damage as before.

I immediately emailed them again and told them I would not accept these damaged pumps they were trying to pawn off on me and to please refund my money.

No refund, no response and no pumps. They ignored all of my emails after they got my money. This was Over $*******. 00 and I had to fight it out with my credit card company who initially sided with freshwater systems!
Yes, my credit card company - Cit, which I have carried for over 30 years, tried to side with these guys the first round, stating simply "We cannot help you at this time!" Never again! J. Blair