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Called to find if recovery software has shipped on July 13th, received email saying: your order has been processed and is awaiting shipment. "You should have this long before the 14 business days." Ok, Great. Called back July 22nd. 11th business day. Told by employee Joe the 14 business days rule. I ask so when will they ship. Joe says "I Don't know". But, and here it is. If you upgrade your shipping ($20.00 plus) we can ship them tomorrow. Why are they holding my disks hostage? So, I $#*!ed at Joe for his ignorance an unprofessional response to me. After continued pressure, Joe finally says "you should get your order in the next 1 to 3 business day's. I get email from the telephone tech support guy (joe) saying I have been placed on a block list an can no longer order from them. Why would i? I am bewildered that a low level phone tech has that much athoritity. This company should have business license revoked. Joe should be fired at the very least. This company is the reason why people don't want to make online purchases. Check out website: RIPOFF.COM and others for more stories about recoverydisks.com
Tip for consumers:
DO NOT PURCHASE FROM THIS COMPANY!!! They boast 50,000 customers. 50,000 one time customers would be a more honest statement.
Jonathon P.'s review of RecoveryDisks earned 3 Very Helpful votes
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THE INTERFASE DOSE NOT SUPPORT ARABIC AND THE INTERFASE NEED MOOR INTERTAINMENT TO ATRACT THE...
Fraudulent company one guy Joe, will never call or pick up your call. Only the occasional email...
I apologize about the experience you've had with our company. Please note that on our website we do post the shipping time estimations. It is written in quite a few places. Additionally, there is also a terms and conditions box that you must agree to before you can place the order. Unlike most companies, we try to make the process as painless as possible. That is why our terms and conditions box only has 5 short paragraphs. One of the very first one states that the shipping times MAY be up to 14 business days! Obviously, we don’t want to upset any of our customers so we try to make it as obvious as possible to our customers that there may be a wait for your product. Please keep in mind, we are a small company. We sell our discs at the absolute possible LOWEST price. Because of this, we do not have a large staff on hand.
Please note that you also called numerous times and emailed numerous times. This resulted in your number being blocked by the system for too many calls. Unfortunately, we have a large problem with people spamming our 800 number trying to run up the charges. Because of this, if you call 5 times in a 10-minute period, the system will auto block your number and it might take a few days for someone to verify that it was an accident, or a legitimate call, instead of spam. I do apologize about this.
If you would like to order from us in the future, you are more than welcome to. We will provide you discount off your order and cover overnight shipping for you to try and make you experience more enjoyable. While we do not take full responsibility for the issues at hand (because we delivered well within our time frame,) we would like to extend an apology and let you know that we will make it up to you if given the opportunity.
Thank you and we look forward to working with you in the future.