jonathan w.

I made an online order after business hours. I accidentally added an additional item of what I was ordering. I called but they were closed. I called the next morning. I was told my order was already being processed, though it hadn't left the warehouse.
They have no mechanism to stop the order once the processing had started. I was told I would have to wait for my item to arrive and than send it back to them.
So it finally arrived and I was just told I will have to wait 2 days for them to email me the email containing my shipping label, than 5 to 7 business days to get my money back. On top of having to make time during the day to mail it back.
Furthermore the supervisor was kind of rude to me.
The fact that they can't cancel or amend an order before the items left the warehouse (just several hours after I made the order) is ridiculous. I never want to order from them again and I suggest you do the same.