I have my business set ups in different parts of the world. And the exchange of documents via fax is like everyday activity. Everything was going fine, suddenly my fax machine (Panasonic Panafax UF-7200) which I got from JTF went off. I called Matt (JTF's salesperson) regarding that. And I am amazed with his fast service. Everything was back on track within an hour's time. Really Great!..