Jonathan S.

Unit I had when I bought the place was dead within 1 year after buying (within 8 years of install). New unit from Goodman has failed within the first year. I'm in Southern California where 100 degree weather is common (especially in my area), and here I sit with no AC, and no parts available in a major metropolitan area. When discussing with the general manager at Goodman, the copout answer is we can't keep parts there, it's not good business. (Translation, we hold our parts in TX because we don't have enough to replace the failed components in our system, and dole them out as needed to all of the hotter locations in the US. We don't ramp up production on the parts to make sure every region has them.