Jonathan R.

I stopped ordering water over a year ago. I paid for 5 galleon water jugs and they stated there was a problem with my payment. The only issue with that is, they did not get in contact with me until this past month. I have about $200 in late charges so far and when i found out this past month due to them sending multiple invoices to my parents house, i called them to clear this up. Little did i know, this was escalated to a debt collector. I was not reached out to via email, address, or phone. Not sure how, but they managed to charge me monthly for over a year without even getting in touch with my name or email on file. I am currently bouncing between the debt collector and Nestle, who keep saying to deal with each other. Terrible customer support structure has been frustrating me over the last month, with no end in sight! SAVE YOURSELF THE HASSLE. Buy from a competitor or the grocery store.