Jonathan P.

I had my car repaired at this Pep Boys. (4397 N Pine Island Road). I used this shop frequently before it became a Pep Boys because of the proximity to my house and I was always satisfied there. However, after one visit to this car shop that is no longer the case. Not only did my repair take several days because they misdiagnosed the problem, but I had to return my car only two weeks later because the AC had gone out again. I had my car in the shop for an entire day again today and they still don't have a solution to my problem. The people at the shop obviously did not run checks on my car to diagnose the problem. I was able to tell them it was an electrical issue with the fan not getting power to turn on, but at the end of the day they blamed my AC not working on a button on the dash (obviously not the reason the entire fan system stops working). While working on the car today they switched a couple of interior dash lights on my car. They said they did this to check the AC (at no point was I called or given an estimate or anything of the sort). Now I am told that one of the two lights that they switched no longer works. I would assume that when you go into a car to test something you are responsible not to break that part, but apparently that is not the case. The light now does not work, and the shop told me that it was my fault because it was not working before it came in. Now not only did they not fix the AC they also broke one of the dash lights. I explained that the light should be ordered and replaced, but apparently it is a specialty part that has to be ordered. Only after an hour on the phone was I able to confirm they had to order the part. First the part didn't exist, then I was told I should know in advance the light didn't work because I had extra parts for the light in my car, then I was told it was special order and the manager needed to order it. I simply wanted to get assurance that they would fix the part they broke (a simple light). I left today with my car without assurance that the part would be ordered or even what the part was. When I asked for the part number, or a detailed statement about what they performed on my car they had nothing there. They could not even tell me a part number for the light. Needless to say this is the last time I will use that store. Do yourself a favor and avoid this place, the headaches today mean that I will gladly drive a little further to get my car repaired in the future. I had to return to the store because 8 months later the AC still doesn't work correctly. My ac 8 months later still doesn't work so I'm stuck trying to get pep boys to honor my warranty. Needless to say they didn't fix it and won't fix it. I spoke with Jose Diaz the store manager. To say he's rude is an understatement. They won't fix the ac and instead of explaining the issue he yelled and hung up on me not once but three times. I had a friend call the store and as soon as he heard it was in reference to my issue he hung up on them (this was a woman in my world men should have some manners.) I filed an official complaint with corporate and am awaiting resolution. But needless to say avoid this place and avoid Jose Diaz. Maybe he's just having a rough day we all do but to hang up on a customer is in my estimation a bad idea.