I ordered a canvas print and I received a grainy, low quality print (from a file that I've had good reproductions of in larger print mediums before). Additionally, I ordered their canvas mounting kit which wasn't included in the package. When I reached out to request they send me everything I paid for, I heard nothing for 2 weeks, then I pushed again and asked for a refund and was told it would arrive within the next 7 days - unsurprisingly I've yet to see a refund or the hanging kit 1 month later.
Update: after being asked to get in touch with them again my refund immediately went through and I was offered a voucher for a free print (I assume in recompense for my troubles). This time I was quickly responded to and I was happy to see a refund show up in my PayPal within a day of me having sent my email!
Update 3/20/18: After I took them up on their offer for a free print, I received a slightly larger canvas print. It was nice and solid and certainly a better print. However, I received multiple emails from them pestering me to update my review on Site Jabber and reminding me that "Satisfied customers give us five stars." Needless to say, their repeated pestering was annoying and frankly felt entitled. In light of their incessant pestering, I've docked a star.