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This company doesn't have bad customer service, it simply has no customer service. I booked a flight with this airline and then wanted to get in touch to change it. I got no answer by either phone or email: I tried calling three different numbers that I had found for them. The day of the flight came and went and the plane left without me. I finally got a response by email four days after the flight - simply telling me to call them and they'd be "happy to assist". I made a complaint and got a response nine days later saying - guess what? Call us!
So basically if you email them you just get automated responses saying 'Call us' (even when your flight has left and it's too late to change it) and then they just don't answer the phone. They clearly have no interest in resolving complaints either.
The Scandinavian RyanAir?
These people take your card details then hold them on file and charge you later on without so much as a notification.
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Empty.
Completely unreliable. I fly with them on a regular basis (have no choice on these routes) and I...
Absolutely hate the update. They have made it so much harder to use the website. It used to be so...
Hi Jonathan, The payment you are referring to is for your Full Membership with StarNow, and is a recurring fee.
Details of our recurring payments system can be found on all our payment pages, and you would have also received an email with the same information from the payment provider when you made your first payment. To learn more about recurring payments, please read our terms and conditions: http://www.starnow.com/help/terms.aspx
If you would like to cancel your payments please email contact@starnow.com