My aunt sold my deceased uncles car. It was at the request of the buyer that we use escrow.com. Sadly, escrow.com does very little to listen to the seller or assist. The buyer of the car received the car on Monday 05/13/2019. At that point they are supposed to go into the account and mark the bought item as received. They did not do this. I called escrow.com and reported this and they said they will send an email to the buyer. I said I sent you a video of the guy driving off in the car. I gave you the order number and transporters phone number to confirm delivery. I was told that they will give the buyer more time to respond, while my aunt sits with no funds for a car they received. The buyer is to go in and show received the day they receive it. Then a two day inspection process starts. But none of this starts until they show received. I said well he should confirm receipt as of Monday 05/13/2019. I was told no the two day inspection period does not start until they confirm. I said so they could technically drive around in the car for a month and then confirm receipt and we have no money for the sale. I was told that often sellers say that the buyer got something and they did not receive it at all. I said well I have given you everything you need to confirm receipt. This company helps no one.