i signed up with them around about 3 weeks ago and have just found the perfect home but i do agree the relocation people are quite difficult to get hold of over the phone but i found if i e-mailed them they got back to me pretty much straight away and to be fair it is the cheapest relocation agency i have found and they have found me a home! i originally signed up with a company and they did nothing network solutions are HALF the price and i have now got a great family home!