Thumbnail of user jonathanb1094

Jonathan B.

1
Level 1 Contributor
New Jersey, United States

Contributor Level

Total Points
0

1 Review by Jonathan

  • EasyCanvasPrints

1/12/22
Verified purchase

As an artist, I placed an order to see if my artwork could be reproduced into inexpensive prints. A good outcome would have meant a long stream of continued business in good volume. What I found is the quality of the print is fine, but you can't get a full image printed on the viewing-face side of the canvas. After trying to use the automated tool without success, I spoke with a customer service representative to order an image that would NOT be cropped at all, specifying that the full image would need to appear on the front of the canvas. I was told I would need to purchase a custom size (at quite a premium price) to make that happen, and so I did. I approved a proof that showed exactly what I wanted. Then the canvas print arrived with the image wrapped on the sides - an image inconsistent with the image shown on the proof. And EasyCanvasPrints refused to correct the error. Instead, customer service tried to get me to buy more and pay more for EasyCanvasPrints to do a reprint to correct the error. EasyCanvasPrints refused to acknowledge its responsibility for the error. I don't know if EasyCanvasPrints is dishonest or incompetent, but it sure has no integrity to the service it provides. I recommend you find another company unless you really don't care about the product you receive.

Tip for consumers:
If the automated order process does not provide EXACTLY what you want, order it - quality of image is very good. But, if it is not, find another supplier.

Products used:
Custom sized print without crop

Service
Value
Shipping
Returns
Quality

Jonathan hasn’t received any votes.

Jonathan hasn’t received any thanks yous.

Jonathan doesn’t have any fans yet.

Jonathan isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user charlya6
3/13/24

We ordered a canvas of a pixel art painting that my husband did for me for my birthday. The...

Thumbnail of user brianb4645
3/5/24

I ordered 3 prints and anything larger than an 8x8 is heavily pixelated and blurry. They informed...