After about a month or so after I placed my initial order, Marcus contacted me via text message explaining there have been some technical difficulties and was sorry for the delay. He then compensated me for the grieving that occured and assured me that the package will leave that said week and i'd recieve the product. Well it did and my father was very pleased with his gift! The quality is great and the piece itself is well done and has good attention to details. Overall, I'm pleased with the quality and delivery once it got shipped out. They could use some work on the managing orders and email responses, as it took about a month from my initial order to having any human contact reach me.