Jo M.

BEWARE! You will spend more time dealing with Instacart than it would have taken you to go to the store! I have spent too much time and energy trying to get money back from overcharges (especially overused bags, i. E. putting ONE item in a double bag - you have to pay $0.10 per bag in CA) and fighting with the service and their shoppers. The functionality and service has gone super downhill for the past 6 months and when I tried to cancel within days of my auto-renew, they have refused. My mother accidentally placed ONE order within days of the renewal (because she didn't know about the problems) which is their excuse for charging me $99 for 12 months of service that I will not use for 360 days out of the contract. All customer service does is send you canned e-mail answers and don't bother to actually read your messages. Just came to find out that the 'service fee' (or something along those lines) that was on every order I had for the first 6 months or so was 'optional' and I could have opted out although it did not appear to be an option and no one ever said you could. That fee is now gone, but I probably lost $100 over the span of that time.