We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Jo M.

  • 1 Review
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Food & Drink

Member since May 2019

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    35

Review Distribution

1 Review by Jo

5/20/19
BEWARE! You will spend more time dealing with Instacart than it would have taken you to go to the store!! I have spent too much time and energy trying to get money back from overcharges (especially overused bags, i.e.. putting ONE item in a double bag - you have to pay $0.10 per bag in CA) and fighting with the service and their shoppers. The functionality and service has gone super downhill for the past 6 months and when I tried to cancel within days of my auto-renew, they have refused. My mother accidentally placed ONE order within days of the renewal (because she didn't know about the problems) which is their excuse for charging me $99 for 12 months of service that I will not use for 360 days out of the contract. All customer service does is send you canned e-mail answers and don't bother to actually read your messages. Just came to find out that the 'service fee' (or something along those lines) that was on every order I had for the first 6 months or so was 'optional' and I could have opted out although it did not appear to be an option and no one ever said you could. That fee is now gone, but I probably lost $100 over the span of that time.

Jo Has Earned 4 Votes

Jo M.'s review of Instacart earned 4 Very Helpful votes

Jo hasn’t received any thanks yous.

Jo doesn’t have any fans yet.

Jo isn’t following anybody yet.

Similar Reviewers on Sitejabber

oddieo
6/4/20

Horrible experience! They change the prices of the products, and bring you cheaper and poor...

andrisy
6/4/20

I got charged ~$17 for 5 apples when on the walmart receipt the total is written as $3.18 lolll...