I have been served like real $#*!. I've been contacting them multiples times to get a refund since I have contacted more than 20 providers and received only 1 answer back 3 week after my post. They make you pay for 3 months + and their providers are either not looking for employment so they don't use their account anymore or they go visit their account once in a while to tell you they already have a job so they are not searching anymore. The answer I got from customer service was that... I received an answer so it doesn't pass on the fact that I was not receiving any response back.
NEVER USE THEM. Instead, use facebook babysitter/nanny groups. You will at least receive decent applicants.