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Jo L.

  • 1 Review
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Shopping

Member since May 2020

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1 Review by Jo

5/26/20
If I had read all the reviews before purchasing from NZSale I would never have purchased from them. I did read the reviews after purchasing from them and was very concerned, wondering if I would ever receive my packages at all and if they would be inferior products.
Yes it took ages for my goods to be shipped I was told by another customer they don't ship your goods until after they are no longer for sale on the website (not sure if this is true or not) They did not seem to ship them until they were no longer advertised so possibly this could be the case, although there is no mention of a delay or how impossibly long it will take to receive your order!
I did chase up my order a couple of times and was concerned that I also received a standard generic reply the first time. The second time I actually got a valid tracking number which said I should receive my goods soon. Because of all the negative reviews here I was very sceptical.
Anyway the end result is that I received my goods today and I am very happy with them - they are quality goods at a great price. I did have to wait a few months for my order to arrive, but I am also waiting for orders from NZ based stores to ship my orders. Right now you expect delays with the backlog from Covid 19 I suppose. With there being so much negative feedback I wanted to even the scales a little, because I am honestly satisfied with my purchase. I would recommend them if you don't mind waiting up to a few months to receive your order. They do have some great sales just saying. At first I thought I would never order from them again after reading the reviews and then the huge wait. However, even though I was a bit frustrated with the wait I would consider buying from them again if I really wanted the item knowing I would have to wait? I guess if you are aware of this, its not so bad. Also in regards to customer service they responded quickly to my messages.
blakes33
Customer S. – NZSale Rep
Hi Jo, thank you for rating us and I am very sorry that the order arrived later than the estimated time frame. We try our level best to deliver the item within the stipulated time frame and we succeed most of the time, however due to some unavoidable reasons on rare occasions the orders get delayed. I will pass on your feedback to the relevant team.

Jo Has Earned 7 Votes

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