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Jo J.

Contributor Level

Total Points
82

1 Review by Jo

  • Build-A-Bear Workshop

3/16/21

There was one red dragon left on display. We were FIRST in line and my husband went to ask an employee if we can take the one that was on display. The lady came over and nicely took it off display for us but then she rudely gave it to another family and made my son cry so we had to leave the store because he really wanted the Red dragon. He is only two so it was difficult to calm him down after that. When a two year has their heart set on something it's hard changing their mind. In my opinion that was really really rude and unprofessional. I wish we had a different experience because we came to the providence mall for the build a bear experience specifically. I could have picked something else out for my son if I really wanted to but I don't believe they deserved our service after that... PAY MORE ATTENTION TO THE CUSTOMERS THAT WERE IN LINE FIRST AND ASKED FOR HELP FIRST!

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Jo J.'s review of Build-A-Bear Workshop earned 2 Very Helpful votes

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