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John W.

Contributor Level

Total Points
85

1 Review by John

  • HomeAway

2/1/18

I recently rented a property in Bradenton, FL (Property #*******). Upon leaving, we removed all sheets, put towels in the washer, emptied all trash leaving the condo spotless. A day or so later, we received an email from the owner thanking us for our cleanliness & stating that our deposit would be returned immediately... which it was. In my review however, I noted that we had a problem with insufficient hot water and the pots & pans were inexpensive for a "luxury" condo with some having rust/dirt. In other respects, I thought the place was great... a bit overpriced, but still very good. It was our honest, candid opinion. Almost immediately after submitting my review, the owner posted a very negative review including a poor rating for cleanliness! I contacted HomeAway to explain the situation asking that I be allowed to respond to the owner's review, remove the owner's review, or allow me to add a couple other negatives that I had omitted. HomeAway refused and took the owner's side. I can only conclude that some owners receive renter's reviews BEFORE they post their reviews allowing them to give low ratings to any renter who criticizes their property. This makes me question the validity of the reviews which are key to anyone considering renting.

John Has Earned 5 Votes

John W.'s review of HomeAway earned 5 Very Helpful votes

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