Thumbnail of user johnw740

john w.

Contributor Level

Total Points
163

2 Reviews by john

  • StubHub

12/2/22

I was selling a parking pass through stubhub for the Washington Commanders for November 27th, 2022 against the Atlanta Falcons. I have been doing for several years. I would post the tickets through the normal stub hub process. Stub Hub would inform me that there is a buyer then follow the process through the Washington Commanders venue of transferring the ticket and then confirm the process with Stub Hub. The Washington Commanders venue would inform me the ticket has been transferred. I had to do this process 3 times starting with Stub Hub. For some reason I would receive an email from Stub Hub that the transactions were cancelled. Their email reasoning for cancellation was too generic. I would then delete the ticket and restart the process. I finally gave up. Then, Stub Hub billed me $52.40 and $96.03. I have no idea what the $96.03 is for. I contacted Stub Hub explaining what took place and customer service representative appeared not to understand. I was constantly repeating my issue with this charge. It was like talking to a wall. I had to send this person information that she requested and all it did was confuse her. Since she did not understand the person started quoting their policy. This was extremely frustrating and annoying. I asked her why am I being charged for a sell of a ticket that no transaction took place. Informed her that charging me was not right and I would be communicating with my credit company. She hung up on me. This type of service is horrible and hanging up is unprofessional. You would think Stub Hub representative would have been more willing to work with me since I use their services. The person I was communicating was just incompetent.

Service
  • Agoda

11/15/17

We planned a trip Iceland and Germany and booked a number of hotels through different vendors. We used Agoda for one of our hotel destinations and would not recommend anyone book through them. During our trip, we received an email from Agoda telling us they were cancelling our reservation at Landhotel Martinshof because they stated they could not get in touch with us to charge the credit card we provided to hold the reservation. Agoda stated they had sent an email advising us we needed to contact them about the credit card we used to reserve the hotel. I never received that email. It was the same credit card I used for other hotels which were through another booking companies. The only email I received from Agoda was the one telling me that because they could not charge my card my reservation had been cancelled. No other booking service we used charged our cards before we arrived at our hotel and all the other booking companies. This sudden cancellation of our reservation was a major inconvenience to say the least. We received the email the day before we were to check in at Landhotel Martinshof. We had to scramble to try to re-book with another hotel. We also emailed Agoda back and they basically said too bad. Horrible customer service.

john Has Earned 3 Votes

John W.'s review of Agoda earned 3 Very Helpful votes

john hasn’t received any thanks yous.

john doesn’t have any fans yet.

john isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user sebastianas1
2/20/24

I do not recommend this site. When I bought my tickets the time of the concert that was displayed...

Thumbnail of user shahabodding
2/14/24

On May 15,2023, I purchased tickets from StubHub for $158.51 via PayPal for "Celebrating David...