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John W.

  • 2 Reviews
  • 10 Helpful Votes
  • 0 Thank Yous

Experience: Finance, Computers & Technology

Member since July 2019

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2 Reviews by John

My phone was working just fine and then I did something stupid... I made a payment who knew that once you made a payment those people would cut your phone off.
That's what happened to me my phone was working fine and I made a payment and the good people at SmartPay cut it off. After this happened I called customer support and got the most useless person I asked for a supervisor he said there was no supervisor there I asked to speak with someone else he said that there was no one else. He told me that I'd have to call Straight Talk to get my phone reactivated. After a few choice words he got someone from Straight Talk on the phone and Straight Talk got everything back to working.
SmartPay has got the worst employees I've ever dealt with.
My wife got her phone yesterday and it doesn't work at all. I was on the phone with a technician for over an hour and a half he was a very nice guy but she still doesn't have any service. It took me at least 30 minutes just to get a technician then after about an hour of troubleshooting the phone still didn't work. The bad thing is I've got to call again.

John Has Earned 10 Votes

John W.'s review of Home.smartpaylease earned 2 Very Helpful votes

John W.'s review of QLinkWireless earned 8 Very Helpful votes

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