I am not sure which century they are living in with no concern about customer support or quality of services. This is a hideous app and with a premium price tag. Seeing that exorbitant price, a lot of users like me start believing that it would be a quality product. I did the same and switched from Xnspy to this, even though Xnspy was perfectly fine with lots of features and quality support. The website isnt bad so theres no way to figure out if they would be scammers. I have charged back so no worries though!