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John T.

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Experience: Home & Garden

Member since December 2020

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1 Review by John

I ordered two of these pedestals, and when they were delivered one box was obviously damaged and the pedestal was broken. It was apparent that the inside of the pedestal was hollow and that it was very fragile, not at all like the quality you would expect from an item that cost so much. I sent an e-mail to customer service twice to ask about a replacement. When I did not receive any response after 2 days, I called customer service. The man I spoke with was very nonchalant and said they would send a shipping label to my e-mail in a few days. I could print out the label, take the broken pedestal to a FedEx Store or Walgreens, and once TOC received the damaged pedestal they would either send a replacement or issue a refund. Quite frankly I don't want to pack this thing back in the elaborate packaging (which wasn't enough to protect it in the first place), find a FedEx store, stand in line for an hour, catch COVID-19 from others in the store, and then wait several weeks for the replacement to arrive (which of course could also be broken or damaged). My alternative seems to be to find another retailer who cares more about its customers than Touch of Class does. We have spent more than $1,500 with this company in 2020, and much more over the last few years, and this is how we are appreciated. You can go ahead and buy something from them, but be forewarned that they don't care one bit about you, and if your item is damaged, it is clearly your problem, not theirs.

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