John S.

So at an Eddie Bauer sale I was offered a 10 % off deal for my purchase if I signed up for an Eddie Bauer credit card. They took every bit of personal info including ssn for that privilege. The associate took my credit card for that purchase so I thought the purchase was paid for plus getting the promised 10%. Two months later I got a notice from the bank service for Eddie Bauer that I was in default of payment for the purchase I made at the Kansas city "legends" outlet store. I responded that I paid for that already. But they had not charged my original credit card I offered at that time, but rather put the charge on the Eddie Bauer card without my knowledge. After the charge went past the time for payment, again without my knowledge, I was charged $31.00 dollars for a late fee. Hurrying to set up a payment for that charge, I made a mistake setting up the bank pay, and the payment was returned. Eddie Bauers (comity) bank charged me another fee because their charge was returned by my bank. Another $31.00. So on a $85.00 purchase I was charged $62.00 in late fees, one being fraudulent charge put on me without my knowledge, and I never received the original 10% off for getting the junk card in the first place. Eddie Bauer defrauded me with a bait practice. They never fulfilled the bargain that I signed up for because I never got a discount for my purchase. Then changed the purchase to a card without my knowledge, and wrongfully charged me a fee almost half the cost of the original purchase. They were deceptive, predatory and took advantage of an older customer. They refused to give me the 10 % off so lied about that. Frauds and cheats, crazy for a name brand company. I will never do business with their company again.

I had written another review of the horrible treatment that wish's customer service had given me. What devious liars they are. So I branched out and made a complaint to the better business bureau before my 30 days to request a refund were up so that it would be documented that I was requesting one. Less than a week after BBB contacted the company, they sent a message that they would refund the full amount, including shipping. They did not ask for the measly one wrench, out of 1299 that I was supposed to get, back. So they said 30 days on the refund, still waiting after a week later.