Need to update here: items did arrive, but not until after I filed a complaint through payment processor paypal. Only after that did I finally receive a shipping tracking number. Items arrived today, as expected (10 face masks as described). So not a scam site, items were shipped from China. Order placed May 5th, no update, contact, or tracking info until May 18th (their email address is not valid). So easy to suspect they are a scam. But should not have to go through so much (trying to get info, putting in investigation through Paypal, etc.). They're just not good at customer service. But again, product ordered arrived may 22nd.