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John S.

  • 1 Review
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Experience: Computers & Technology

Member since June 2019

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1 Review by John

6/21/19

I used their air time for a year or so and never actually used the phone. I attempted to cancel due to the lack of use and contacted them on May 31 or June 1 to cancel (I cannot find a clear record) on June 2 I received an early am email that I had to click on a link to "officially send in a cancellation request form" and I did. Due to their additional steps they snuck in a June billing on June 11 out of my American Express card. I called and emailed to try to get it reversed and they absolutely refuse due to the fact I didn't cancel on June 1. Since I had their additional steps a day later they said I cancelled too late and have the right to bill me for June. BEWARE

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