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I placed an order for rims and tire package on Feb. 28,2019. As of today, I still have not received my order, and have received several conflicting stories from their staff making up excuses. This is by far the worst company I have done business with.
John S.'s review of CARiD earned 2 Very Helpful votes
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Dear John,
Thank you for your review. We feel truly sorry about the frustration the situation has led you to.
We found the delay on your order unacceptable.
I have already sent you an email and offered a compensation for the inconvenience. You may either choose to cancel the order and get refund shortly, wait until the production is finished and the items are ready for shipment, or choose a replacement items which are in stock.
Please get back to me at alison.rh@carid.com with your decision.
I would understand in case you decide to choose cancellation. However, I would like to reassure you that such situations are not regular and we prioritized it to speed up the shipment.
Look forward to your reply.
Sincerely,
Consumer Relations Team at CARID.com