That's how I would describe Mick, the Crutchfield rep who advised me on setting up my home wi-if network. Mick spent time with me on the phone and did not attempt to over-sell. Before calling Crutchfield, I was nervous about attempting anything electronic. But after speaking with Mick, I know that I'll have the wi-fi up-and-running in no time. Dealing with Crutchfield is exceptionalthey're definitely consumer-friendly!