The claims process is fast and easy. I have had Esurranty for 2 years and my last claim was handled within 3 days. Now they are offering same day repair which unfortunately I had to use this week. It was easier than I thought. I filed a claim, got a confirmation number within a few hours, dropped my phone off at 11 and had it repaired back to new by 2pm. I didn't have to be reimbursed any money. I just paid my deductible online with Esurranty and that was it. I will always be a loyal customer because they are always on point!