I sent them a couple of inquiries to buy instruments internationally from Fiddlershop. Literally no response. It's the first time experience through my online shopping. I appreciate them for ignoring me before paying money. It's scary to think that all the ignorance happens after buying valuable instruments. It's possible they were just too busy to respond due to social networking or posting videos online. I understand that, as a business, working on social media is more beneficial than handling a single international customer.