John S.

This was the worst decision of my life. Customer service put me in harms way by not acting responsibly and tried saying that the rebooking of a hotel at the same price was a matter of goodwill, but when in reality it was a contractual obligation. The lady owed the booking service for a previous short term cancellation. She tried to withhold my luggage when I refused to give her any money, when I told her that I paid the booking in full through ****************************** and she needed to contact them. The reason why I believe they are in part responsible for this is that they cancelled her account before I was able to get my stuff from her. 2. I was put in the default position of being tripadvisors/booking.com's agent, by having to inform her that she needed to contact they agency to see why she was not getting the money in full. I told her what she is doing is illegal and I would call the police. I guess she heard me call the police, because she threw my personal property all over her lawn and then threatened me by saying, "She is going to get her boyfriend to kick my ***."