Delivery for a funeral was first delayed for a day - no problem. However, a full 7 days later I got an e-mail stating that the arrangement was out of stock but that they could deliver it soon. Really?!?! This was for a funeral my friend from the states was at in AUS - timing was very important and these guys failed miserably! In addition, they never returned my calls to speak with a manager - brutal customer service! I'd give them '0' stars if I could! DON'T USE THESE GUYS!